digitalization
Digitalization is an emerging business model that includes the extension and support of electronic channels, content and transactions. Life and P&C insurers are embracing this strategy to transform their businesses, while balancing electronic capabilities with traditional business practices (hard-copy documents and correspondence, face-to-face interactions, and call center volume).
- Del af tale: noun
- Branche/domæne: Technology
- Category: Information technology
- Company: Gartner
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